Abstract:Objective：To analyze the influencing factors of customer satisfaction of health examination groups in tertiary hospitals，and to provide references for further improving health management services and improving customer satisfaction. Methods：A questionnaire survey was conducted among 2，709 health examination group clients from Suzhou Health Management（Physical Examination）Center，Suzhou Municipal Hospital，Suzhou Hospitalaffiliated ofNanjing Medical University in the third quarter of 2020，and 2，529 valid questionnaires were collected，and structural equation model analysis was performed on the questionnaire data. Results：There are four factors influencing customer satisfaction of health check-up groups：check-up service，check-up quality，customer privacy，and project package. Their influence（weight）is 33.276%，28.771%，20.378%，and 17.574%，respectively. Conclusion：Actively improving physical examination services，physical examination quality，customer privacy，and project packages will help improve customer satisfaction for health examinations.