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中文摘要: 目的：进一步落实改善医疗服务行动计划，探索实施分时段预约诊疗，改善患者就诊感受，促进患者有序就诊。方法：分析预约诊疗存在问题，依托信息技术，规范预约流程，拓展预约方式，预约诊疗全过程精细化、科学化管理。结果：2019年医生按时出诊率提升至99.8%，患者平均等待时间缩短至22分钟，门诊患者满意度提升至98.4%。结论：提高患者预约诊疗的依从性，可有效改善医院诊疗秩序，提升门诊服务质量，提高医疗资源使用效率，使医院的服务、管理、效益、声誉进入良性循环，达到医患双赢。
Abstract:Objective：In order to further implement the action plan to improve medical services，explore ways to implement time-sharing appointments，improve patientsdirection，and promote orderly consultation. Methods：Analysis of the existence of appointment diagnosis and treatment problems，relying on information technology，standardize the appointment process，expand the appointment method，the whole process of appointment diagnosis and treatment fine，scientific management. Results：In 2019，the rate of on-time visits by doctors increased to 99.8%，the average waiting time for patients was reduced to 22 minutes，and the satisfaction rate of outpatients increased to 98.4%. Conclusion：Improve the compliance of patientappointment，effectively improve the order of hospital consultation，improve the quality of outpatient service，improve the efficiency of the use of medical resources，so that the hospital’s service，management，efficiency，reputation into a virtuous circle，to achieve a win-win situation between doctors and patients.
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引用文本：
丁晓娟.优化预约诊疗服务 提升门诊服务质量[J].江苏卫生事业管理,2020,31(9):1193-1195.
DING Xiaojuan.Optimize appointment services to improve the quality of outpatient services[J].Jiangsu Health System Management,2020,31(9):1193-1195.
丁晓娟.优化预约诊疗服务 提升门诊服务质量[J].江苏卫生事业管理,2020,31(9):1193-1195.
DING Xiaojuan.Optimize appointment services to improve the quality of outpatient services[J].Jiangsu Health System Management,2020,31(9):1193-1195.
