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江苏卫生事业管理:2023,Vol.>>Issue(10):1383-1388
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基于三维结构医疗机构主导的“互联网+护理服务”质量评价体系的构建△
高小彤,张成欢*
(常州市第一人民医院护理部;手术室)
Construction of a Medical Institution-led Quality Evaluation System for “Internet+Nursing Service” Based on a Three-dimensional Structure△
GAO Xiaotong,ZHANG Chenghuan*
(Nursing Department;Operating Room,The First People’s Hospital of Changzhou)
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中文摘要: 目的:基于三维结构医疗机构主导,构建“互联网+护理服务”质量评价体系。方法:以Donabedian 提出的“结构-过程-结果”为理论框架,基于文献检索、半结构式访谈、田野研究初步构建质量评价指标条目池,通过两轮德尔菲专家咨询法确定评价指标体系。结果:两轮专家积极系数100%,权威系数为0.90,两轮专家咨询的肯德尔系数分别为0.283、0.266(P<0.05),具有较高一致性,最终形成包含3个一级条目,11个二级条目,57个三级条目的“互联网+护理服务”质量评价体系。结论:基于三维结构医疗机构主导的“互联网+护理服务”质量评价体系内容合理,构建过程科学,可为我国医疗机构“互联网+护理服务”质量评价提供参考。
Abstract:Objective:To build a quality evaluation system for “Internet+nursing service” based on a three-dimensional structure of medical institutions. Methods:Based on the theoretical framework of “structure-process-result” proposed by Donabedian,a pool of quality evaluation indexes was initially constructed based on literature search,semi-structured interview and field research,and the evaluation index system was determined through two rounds of Delphi expert consultation. Results:The positive coefficient of the two rounds of experts was 100%,the authority coefficient was 0.90,and the Kendall coefficient of the two rounds of expert correspondence was 0.283 and 0.266(P < 0.05),respectively,with high consistency. Finally,an Internet+nursing service quality evaluation system with 3 first-level items,11 second-level items and 57 third-level items was formed. Conclusions:The content of the medical institution-led Internet+nursing service quality evaluation system based on the three-dimensional structure is reasonable,and the construction process is scientific,which can provide a reference basis for the evaluation of Internet+nursing service quality of medical institutions in China.
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基金项目:江苏省医院协会医院管理创新研究课题(JSYGY-3-2020-770) 江苏省医院协会医院管理创新研究课题(JSYGY-3-2020-770)
引用文本:
高小彤,张成欢*.基于三维结构医疗机构主导的“互联网+护理服务”质量评价体系的构建△[J].江苏卫生事业管理,2023,34(10):1383-1388.
GAO Xiaotong,ZHANG Chenghuan*.Construction of a Medical Institution-led Quality Evaluation System for “Internet+Nursing Service” Based on a Three-dimensional Structure△[J].Jiangsu Health System Management,2023,34(10):1383-1388.

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