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中文摘要: 目的：研究分析南通市某医院2021年患者满意度调查结果，制定针对性提高满意度策略。方法：通过委托第三方调查南通市某医院2021年1-12月患者满意度，分析讨论各项指标。结果：2021年度总体满意度月均值为96.37，十二项指标中满意度最低的是膳食服务，医院收费，护士服务；膳食服务、护士服务、药房、护士技术四项指标Pearson相关性分析显示与整体满意度显著相关。结论：提高机构整体满意度，需要着重针对膳食服务、护士服务、护士技术进行整改，以改善就医服务，提升服务质量。
Abstract:Objective：To study and analyze the satisfaction results of a certain hospital in Nantong in 2021，and formulate targeted strategiesto improve satisfaction. Methods：A third party was entrusted to investigate the satisfaction of a certain hospital in Nantong from January to December 2021，and various indicators were analyzed and discussed. Results：The monthly average of overall satisfaction in 2021 was 96.37. Among the 12 indicators，the lowest satisfaction was in meal service，hospital charge and nurse service；Pearson correlation values of meal service，nurse service，pharmacy and nurse technology showed that these four indicators were significantly related to overall satisfaction. Conclusion：In order to improve the overall satisfaction of the institution，we should focus on the rectification of catering service，nursing service，and nursing technology，so as to improve the medical service and service quality.
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基金项目:江苏省医院协会2021年度医院管理课题（JSYGY-3-2021-PJ70） 江苏省医院协会2021年度医院管理课题（JSYGY-3-2021-PJ70）
引用文本：
秦琛丽,何 涛*,沈君华,马红霞.江苏省某医院2021年住院患者满意度研究分析△[J].江苏卫生事业管理,2023,34(2):175-178.
QIN Chenli,HE Tao*,SHEN Junhua,MA Hongxia1.Analysis of Inpatient Satisfaction in a Certain Hospital in Jiangsu Province in 2021△[J].Jiangsu Health System Management,2023,34(2):175-178.
秦琛丽,何 涛*,沈君华,马红霞.江苏省某医院2021年住院患者满意度研究分析△[J].江苏卫生事业管理,2023,34(2):175-178.
QIN Chenli,HE Tao*,SHEN Junhua,MA Hongxia1.Analysis of Inpatient Satisfaction in a Certain Hospital in Jiangsu Province in 2021△[J].Jiangsu Health System Management,2023,34(2):175-178.
