Abstract:Objective：To analyze the current situation of the hospital from the perspective of management，strive to shorten the waiting time for patients to see a doctor and take medicine，improve the satisfaction，and improve the long-standing “three long and one short” problem in the hospital. Methods：A longitudinal study of waiting time was carried out in ina general CertainTertiary Hospital in China. The comprehensive data collection system was used to analyze from the perspective of management，formulate various measures and implement convenient services. Results：The average waiting time of outpatients was shortened by 42 minutes/person time，the waiting time for blood drawing was 28 minutes/person time，and the waiting time for taking medicine was 18 minutes/person time. The daily average number of patients was reduced by 2 500 times，and the waiting time from going out of the district to being discharged smoothly was shortened to 4 minutes. Conclusion：Convenient medical service，simplify the medical treatment process，innovate medical treatment mode，and improve people's sense of medical treatment.