Abstract:This paper makes a retrospective statistics and Analysis on the petition situation ofina CertainGrade-A Tertiary public Hospital from 2010 to 2019.The research shows that hospital petition work is complicated and diversified，the focus is mainly on service quality and service attitude，and the number of false complaints is increasing rapidly. It is suggested to promote the construction of hierarchical diagnosis and treatment system，establish a sense of service，establish a multi-channel petition mechanism，strengthen the closed-loop management process，and attach importance to network public opinion to optimize the hospital petition work.