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中文摘要: 目的：构建利于真实反映医疗机构满意度情况的调查方式，提高患者满意度调查结果对改善医疗服务的指导效用。方法：通过医疗机构患者满意度调查文献查阅和对比研究，了解各类患者满意度调查方式的优缺点。结果：如何更好地兼顾时效性、有效性和精确性，是满意度调查方法的改进方向。结论：基于医疗机构手机APP的患者满意度调查，能够在节约人力成本的情况下实现满意度的二维评价，能够保证问卷结果及时有效，是医疗机构患者满意度调查方式的发展趋势。
Abstract:Objective：To construct a survey method that can truly reflect the satisfaction of medical institutions，and promote the guiding role of patient satisfaction survey results in improving medical services. Methods：Through literature review and comparative discussion of different methods of patient satisfaction surveys in medical institutions，understand the advantages and disadvantages of different patient satisfaction surveys. Results：How to better balance timeliness，effectiveness and accuracy is the improvement direction of satisfaction survey methods. Conclusion：The patient satisfaction survey based on the mobile phone APP of medical institutions can realize the two-dimensional evaluation of satisfaction while saving labor costs，and can ensure the timely and effective results of the questionnaire.It is the development trend of patient satisfaction surveys in medical institutions.
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周城义,杨 璐,曹 波.医疗机构患者满意度调查方法探讨[J].江苏卫生事业管理,2020,31(5):658-660.
ZHOU Chengyi,YANG Lu,CAO Bo.Discussion on Survey Methods of Patient Satisfaction in Medical Institutions[J].Jiangsu Health System Management,2020,31(5):658-660.
周城义,杨 璐,曹 波.医疗机构患者满意度调查方法探讨[J].江苏卫生事业管理,2020,31(5):658-660.
ZHOU Chengyi,YANG Lu,CAO Bo.Discussion on Survey Methods of Patient Satisfaction in Medical Institutions[J].Jiangsu Health System Management,2020,31(5):658-660.
