Abstract:Objective：To analyze the results of Third party satisfaction survey of inpatients and explore the influencing factors of satisfaction，so as to provide reference for hospital to further improve service level. Methods：A thirdparty organization was entrusted to conduct telephone return visits to patients discharged from a Grade-A Tertiary hospital in Nantong from January to December 2018. Correlation analysis and multiple regression analysis were carried out on the survey results. Results：Patient’s evaluation of pharmacy services and nurses’attitudes is generally high，low evaluation of doctor technology，the lowest evaluation of whether the charges are assured and the standard of meals.The main influencing factors of patients’satisfaction include nurseattitude，doctors’technology，fees and food standards. Conclusion：The improvement of doctors’technical level is the basis of improving patient satisfaction.Theamelioration of information asymmetry is the core to improve patient satisfaction. The promotion of non-technical services is the key to improving patient satisfaction.