Abstract:Objective：To analyze the complaints of our hospital one year after its relocation to the new courtyard，and to put forward corresponding countermeasures，so as to prevent and reduce the occurrence of complaints in our hospital. Methods：Complaints were recorded in detail，and the sources，causes and purposes of each complaint were classified and analyzed according to the contents of the record sheet. Results：After our hospital moved to the new hospital area，the number of complaints increased sharply. The outpatient complaints，complaints for service attitude，complaints for the purpose of seeking help accounted for the largest proportion of complaints. Conclusions：It is suggested to accelerate the adaptation to the working environment of the new hospital，optimize the complaint handling mechanism，optimize the outpatient service process，improve service attitude，and treat patients'complaints differently so as to prevent and reduce the occurrence of the complaints in our hospital.