Abstract:Objective：To improve the solution of “12345” work orders of a Tertiary Level A hospital in order to promote patients’ satisfaction and strengthen the hospital management level for the hospital. Method：The resolving situation of“12345”work order letters and visits from medical affair department of a Tertiary Level A hospital will be summarized to analyze the existing problems from resolving work order from the perspectives of medical technology，hospital management，dispute settlement，service and attitude in order to putting forward relevant advice. Result：To improve medical work order management by increasing the accuracy of diagnosis and building proper view of visting doctors；raising the mutual trust between doctors and patients and carrying out legal informed right；making the rules and regulations practicable and increasing the cooperative efficiency of all departments；improving service satisfaction level and strengthen the responsibility of medical workers. Conclusion：The solution of “12345” work orders letters and visits of a Tertiary Level A hospital can be further improved by increasing the accuracy of diagnosis，carrying out legal informed right，making the rules and regulations practicable and improving service satisfaction level.