Abstract:Objective：Excavating the moving point of patients for medical treatment provides an important basis for the hospital to further provide quality services and continuously improve the quality of medical care. Methods: Taking a Tertiary level Class-A hospital in Jiangsu Province as an example，we investigated the patients who expressed gratitude and their relatives through questionnaire. Results：The first three factors that most moved the patients were “the technical trustworthiness and professional dedication of the nursing staff”，“the technical trustworthiness and dedication of the medical staff” and “the medical staff’s practicing cleanly and noble medical ethics”；There was no significant influence between the patients’ gender and age，education background and department kinds have significant influenceto moving subjects. Conclusion：The government should reinforce its responsibilities and strengthen its policy support. It should also step up its media campaign and establish a positive direction for public opinion. The hospital should carry out the service with morals and technology simultaneously.