Abstract:Objective：to investigate appointment registration service satisfaction of outpatients in the cancer hospital. Methods：200 outpatient patients who had made the appointment were selected randomly, and made the appointment satisfaction questionnaire which designed by the hospital staffs. Results：Nearly five years the proportion of appointment registration increased year by year in the hospital. The propaganda was the main way for patients to know the appointment registration. Patients could understood the basic work process of appointment registration generally. There were obviously younger trend of making the appointment in two ways of network and wechat. The actual waiting time to get the registered could not met the expected demand of patients. The patients had a higher satisfaction degree of success rate in appointment registration and had a lower satisfaction in the guidance of appointment registration. Conclusion：The patients had the basic satisfaction of the registered appointment as a whole. In the future，we should enrich the mode of appointment, intensify the further propaganda，strengthen direct appointment instruction combined with patients’ age differentiation， strengthen service supervision and improve patients’ satisfaction constantly.