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中文摘要: 目的：通过对苏州某医院2010-2015年期间各科室234例医疗纠纷发生原因进行分析，了解医疗纠纷的基本特征与情况，探讨防范措施，通过各种措施以达到缓解紧张的医患关系，减少各类医疗纠纷的发生。方法：针对目前医院存在的医患纠纷，计算各个科室医患纠纷的发生情况，根据纠纷的原因提出相应的措施，以减少纠纷的发生。结果：2010-2015年期间医院普外科、产科、妇科、骨科、心内科为纠纷多发科室，占所有医疗纠纷的58.33%。结论：医患纠纷的原因是多方面的，只有提高医务人员的素质、医疗技术水平和服务质量；加强医院的管理，制定和落实各项规章制度；加强医患有效沟通，才能减少医患纠纷的发生。
Abstract:Objective:From the analysis of the cause of 234 medical disputes of a hospital in suzhou from 2010 to 2015,to understand the basic features and situation of medical disputes,and discuss the preventive measures,in order to ease the doctor-patient relationship. Methods:To calculate the incidences of medical disputes of different departments,and provide the countermeasures from the causes of medical disputes. Results:The rate is 58.33% which are high incidences of medical disputes from the departments of General Surgery, Obstetrics, Gynecology, Orthopaedics and Cardiology. Conclusion:The medical disputes could be prevented from the countermeasures of the improvement of medical staffs’quality,medical technology,service quality and hospital management, strengthening the regulations and the doctor-patient communication.
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引用文本：
杨成.苏州某医院医疗纠纷原因及对策研究[J].江苏卫生事业管理,2017,28(2):140-142.
Yang Cheng.The Research of the Cause and Countermeasure of Medical Disputes of a Hospital in Suzhou[J].Jiangsu Health System Management,2017,28(2):140-142.
杨成.苏州某医院医疗纠纷原因及对策研究[J].江苏卫生事业管理,2017,28(2):140-142.
Yang Cheng.The Research of the Cause and Countermeasure of Medical Disputes of a Hospital in Suzhou[J].Jiangsu Health System Management,2017,28(2):140-142.
